We believe that these solutions have great value to any size or type of organization. Intranets and extranets can be vehicles for substantial productivity improvements, reduced costs, collaboration across an enterprise, and greater customer and employee satisfaction. They’re also a great mechanism for the effective implementation of enterprise-wide business processes. Portals promise greater control over brand presentation and content, and cost efficiencies accruing to site consolidation.

For customers or partners, these systems provide a value-added client benefit and achieve elements of customer service by making it easier to do business with you.

But will your employees, members, partners and customers use the intranet or extranet you provide? The answer is “yes,” as long as it meets their needs and expectations. There are three key drivers to intranet/extranet usage and satisfaction:

1. Design: ease of navigation, good information architecture, relevance of design elements
2. Content: value and accuracy of stored information, unique or value-added resources
3. Features: tools and support systems for accomplishing key tasks or administrative errands

To help clients fully realize the potential benefits of these powerful business tools, Mercury helps companies to first understand and cater to their users. We then provide communication mechanisms to help instill in them the value they can gain by using the solution.

Mercury’s portal solutions are based on market-leading technologies and customized to create secure, integrated -- and even personalized -- interfaces to dispersed and/or disconnected information, content, and applications. Whether starting from scratch or building on a foundation that currently exists, Mercury can help define and assess requirements, recommend approaches and technologies, design the appropriate interface, and deliver a robust solution across a wide range of business objectives. Our solutions are always customized according to vertical industry best practices and the organization’s specific needs.

To learn more about the technologies we use or our method for implementation, please explore our Capabilities and Approach areas.

To find out how we can help you create a user-centric intranet or portal, please contact us.